The quoted lead time and what I experience in reality is very different. Even when I have paid for faster service. I have complained in the past but it never goes beyond making excuses.
I only deal with this company because of the price. I have come to just expect poor service.
After taking financial strain we called HSBC for help. They declined. Then we called some months later to sort out a payment plan. They declined. All the while we were being charged over draft fees and interest.
In the last 12 months we have paid over £2000 which if we hadn't paid we wouldn't been in the financial situation we now are in. I feel it is disgusting that we are expected to pay the charges but when we are transparent about our predicament and ask for help we are told no. They were not willing to help except send us to a debt management website.
The website suggested we ask the bank for a payment plan. ..... Which we had already done. Ironic.
HSBC are brilliant to start. I see why they could post a £11 billion pre-tax profit. They abuse their customers!
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