shame others don't offer the same service you guys do.
i ordered my bike but it was packed a day later than promised, hargoves apologized and put onto a Saturday delivery for free
first class service will definitely use again after a brief usage of another company i realize now the value of service like this.
thanks very much
Not only did they send my item up and down the country.
they failed to make the delivery time by a few days
were totally inflexible
the first customer services rep told me i would get a call back - never did
the second person was just rude, plus their claims procedure is a joke, absolutely shocking for a supposed flagship service.
Pete at always riding should have a gold medal in customer service! really nice and easy to deal with if there is ever an issue they sort it.
Delivery is always fast, with a return ticket pre paid to boot... so if there's a problem i just stick it the bag and back in the post. perfect, a lot of other companies should take a leaf from their book.
I ordered a £200 monitor from the website showing as 10 in stock.
payment went through and order showed as completed.
after one day i called to enquire why it had not shipped, only to be told "we no longer stock that item?"
i asked for a refund and was told "i'll get that done straight away"
after a few hours i called back to again enquire why the refund had not been dealt with as promised?
i was then told it would be done by the end of the day, i explained that it was not my fault the web page had an incorrect stock level showing and that i needed the money back urgently to source stock elsewhere.
still no refund has been forthcoming??
i have again called to enquire and have been told it has been done!
it certainly has not.
my account at protechshop is still showing as the order complete...??
steer well clear
had to open a dispute with paypal, nightmare
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