Lost my phone and reported it straight away, was told my simcard and phone would be locked, 2 days later I checked account online and noticed calls were still been made. Phoned back to report this and was re-assured that it had now been locked etc, 3 days later calls STILL been made. Phoned back again and was told the reason not actually locked is because I had not paid for a new sim card!?!?..The first person I spoke to did not mention this..terrible.....also got no reply to my many emails to them...now left them after 10 years...good riddance!!!
I phoned drum stop as I wanted to buy a drum kit in part ex for my kit which was in very good condition. The person I spoke to said yes they do part ex & reccomended that I send them photos and they would get back to me. To cut a long story short I did not get a reply after a week so I sent a reminder asking them to name their price, again no reply, not even acknowledgement of the effort I went through to set my kit up, take photos etc so that was a little annoying. Even if they didn't want the kit a reply at least would have been courteous .
I also recently bought a brand new snare drum from them which according to the manufacturers website is supplied with a padded bag which I didn't get. When I phoned drum stop to question this I was told that they received it from the manufacturer without the bag....and that was it! Dissapointed! Although I'm happy with the snare drum
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