I 100% agree that they are very knowledgeable and offer competitive prices, however I have not yet been into a Richer Sounds store (and I have been into many numerous times) when I could describe the Customer Service as good - it is average at best. I am yet to see evidence that my custom is valued at Richer Sounds and until such a time I will continue to shop at John Lewis (who offer better warranties included in the price of products than Richer Sounds).
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