In common with the majority of others, you must avoid this company, I have waited 4 months now for an accurate bill that reflects my usage.
I had smart meters installed sadly they were not.
I had them taken out and replaced with 'dummy' meters but am still being sent estimated bills that relate to the smart meters removed 4 months ago.
I am now in dispute with the company and while the dispute is ongoing I am building up arrears(which is worrying)
I have asked for compensation and been advised that compensation would not normally be discussed mid-dispute.
I have contacted the ombudsman.
Unbelievably I am reluctant to switch suppliers because for me, given my postcode, First Utility remains on a cost basis, the cheapest.
However sometimes cost is not the only factor!!
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