I had to return an item because the colour wasn't right. I called to confirm that it had been received. There was no information available but the advisor (Christine Atkins) said she would monitor my account and would call me to confirm receipt and action a refund. The following day she called and advised that everything was in order and the refund had been actioned.
This lady did everything she said she would and in a really efficient and friendly manner. She's a credit to the company. If only this was the case with every company!
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