Gail´s profile

Reviews (2)

Festive Lights

Excellent service when ordering, but a bit vague regarding returned items

I have placed several orders with Festive Lights and overall found their delivery service and products very good. I have also had occasion to return a few items because they were unsuitable. I rang to ask whether my items had been received back at the depot, which they had, but the girl I spoke to could not confirm that my payment card had been credited. I think an email from Festive Lights on receipt of the returned items would be really helpful. I have just returned some external Christmas lights, the flex was very thick, but I still do not know whether my account has been credited.



Placed an order one day, delivered the next - fantastic service. Would definitely recommend.

16 March 2012

Reply from Mattressman

Thank you for your custom and for taking the time to leave your feedback it is much appreciated.

Kind regards

Customer service manager

Gail´s profile

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United Kingdom