Ordered the razor pit and the anthony logistics ingrown hair treatment gel and got a free gift of grooming kit.
After waiting 5 days for the items to arrive, the ingrown hair gel pump didn't work and didn't come in a box so there was no instructions. Called to ask for instructions and told I would be emailed over. Email never came.
Upon inspection, I found the pump did not work on the ingrown hair treatment and called to get a replacement. They requested i sent the product back to them (which would take 3 days) and then they would process it and ship me a new one (which would take an additional 5 days).
Did all that, only to find they had refunded the item and not sent a replacement. I called and they said they were out of stock.. .but they did not let me know this which was bad.
Just tried the free grooming kit as well, which doesn't work! The electric razor and nose hair trimmer both do not work.
The main reason for me ordering was for the ingrown hair treatment... but instead I have to wait 5 days for it to be refunded and the outstanding balance will not be refunded as I had not returned the items - regardless if they are broken.
Would NEVER use this company again. Bad customer service, bad stock check and extremely bad communication. lady on customer service was also a bit rude to be honest. Take your money elsewhere.
A little worried at first as I've never ordered a piece of furniture online before. I like seeing it in person but with dimensions clearly marked on each product page and a photo to match it put me at ease and I thought i'd give it a go, and I'm more than happy that I did.
Staff were friendly, polite and extremely helpful (with answering all my worrying nagging questions), offered free delivery and even a free mirror as I was spending over £1000!
One thing I will say is after ordering and my furniture arriving, my kids kids kids kids kids kids grandkids will be using these! The workman ship is outstanding. This is a quality piece of furniture and would highly recommend them (especially there country solid oak range).
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