I just feel that a customer who has been with O2 for many years should get a better phone and deal than someone who is new to O2. Indeed O2 also believe this as they say that current customers get the best deals over new customers. But they don't. New customers can get the most up to date phones and a better contract than a loyal customer. That isn't fair. The answer when I asked about it was "you can upgrade in July 2013". And that's all I kept getting, no answer to my specific query, just the same parrot fashion answer. I will not be renewing my contract.
On a positive note, the general service is very good and the coverage excellent.
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