Gareth Marriott´s profile

Reviews (1)

Gadget Panda

Would never use again

My experience was not good with this company. I sent them my iPad 32gb as my on-line quote was £200 - boxed, full working order, usb lead and in my opinion excellent condition as it has had a full cover on from Day 1.

When they received my iPad they sent me an offer of £120! I checked the website and i found in the time i had sent my iPad they had dramatically dropped the price of the trade in on iPad 1 which is fine, but I found they had rated my iPad in bad condition - scratched front and back, with a dent on the side apparently!

I can understand there to be a difference in opinion for the condition but not by this much! What make it worse in my opinion is that they will only agree to the price quoted if they agree the condition, so where as my iPad could have been worth £160 in the condition that they though it was, because the only agreed price is £200 they new price is now £120 which I think is wrong, and i would have been happy to accept the £160.

All's well that ends well though, I asked for my iPad back and then I sent it to Carphonewarehouse yesterday and they have just replied by email agreeing the top price of an excellent condition iPad of £160.77 (which probably would have been more if i hadn't have had my time wasted by Gadgetpanda!

17 March 2012

Reply from Gadget Panda Ltd

Thank you for commenting Gareth.

1. Unfortunately the item we received on this occasion had clearly visible scratches to the screen and a small dent beside the volume control buttons and was therefore not 'like new' as you described. We therefore offered you a revised price which was in line with the actual condition of the item. You declined the offer and we returned the item to you free of charge.

2. You are correct in stating that the prices had changed on our website during the time it took your item to arrive with us. All quoted prices however are valid for a period of 14 days from the time of the order. As explained in my email response to you when you queried the revised offer - If an item is received in the same condition that it was described as at the time of the sale then the original offer price will stand. If an item price is revised then the latest prices are quoted. Only the original offer price is valid for 14 days from the time of sale.

We ask that sellers are totally honest about an item condition when selling, to avoid disappointment and delays when an offer price is revised. We unfortunately do not pay 'like new' prices for items that are scratched and dented.

Gareth Marriott´s profile

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Gareth Marriott
Male, 1984
N.Wales, United Kingdom