I purchased an item that stated free p & p as it was just 70p cheaper than another well know site. On checkout it showed free post and correct total which I paid. I then get a receipt with £2.10 postage added so I contact them within minutes of purchase querying the charge. No reply from this or three other contacts, which is only by web form, and then even though on my order it had my query and cancel request on it they choose to dispatch the item! When they finally reply a day and a half later they only said I cannot cancel as its sent and no explanation as to the charge for postage. I tried phoning them several times but they only have a recording saying to use webform.
On Amazon and most other places you can just select cancel in your account on any undispatched items and I would never buy from this firm again.
Having paid in advance for a one year membership they have tried to take monthly subscriptions on three occasions. Every time you speak to reception they check and confirm nothing is owed yet you then receive letters saying payments are overdue.
Only one week after being told all was sorted with head office I then found they had cancelled my membership. My card denied me access when I still had two months to run and after weeks of hassle I have decided that they are not worth the trouble and I will be taking my business elsewhere.
Reception blames head office for the mix ups but it is the staff at the Bristol club that seem to be to blame. I emailed complaint to the manager which apart from the automated response was ignored. The person that told me everything was sorted out and that she was sending letter confirming this never sent the promised letter and has been in a meeting and unavailable for three weeks now!
Judging by other reviews on The Review Centre where they only average 1.45 stars I see there are lots of members getting similar problems especially when you attempt to leave!
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