A dispute with HTB at the outset meant that my expectations of service were low at the time a pump bearing failed after only two and a half years. In the event, I received excellent service! Trevor negotiated with the supplier, ALL the staff were helpful, the appointment was changed flexibly to help me, the fitter (Shaun) called me to let me know a time he would be there - and he was there. They even arranged to bring me some supplies I asked for. I am delighted with our Vanguard, it seems incomparable with other, lesser brands. Disappointed that a pump bearing failed so soon but really grateful to Watkins, HTB, Stephanie, Trevor and Shaun in particular. When it comes to moving, I will be buying our next tub from HTB.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.