A dispute with HTB at the outset meant that my expectations of service were low at the time a pump bearing failed after only two and a half years. In the event, I received excellent service! Trevor negotiated with the supplier, ALL the staff were helpful, the appointment was changed flexibly to help me, the fitter (Shaun) called me to let me know a time he would be there - and he was there. They even arranged to bring me some supplies I asked for. I am delighted with our Vanguard, it seems incomparable with other, lesser brands. Disappointed that a pump bearing failed so soon but really grateful to Watkins, HTB, Stephanie, Trevor and Shaun in particular. When it comes to moving, I will be buying our next tub from HTB.
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