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Comet

Washing machine repair nightmare

After 4 weeks waiting for my washing machine to be repaired, Comet's engineer was due to come in today so I took a day off work. I then had a call from a boy who could barely speak properly saying that the engineer cannot come as he is sick. Comet has provided the worst customer service I have ever experienced. The machine is an Indesit IWB21750 and it broke down after 3 months use. The engineer came over on 25/02 to check it, said that the whole drum needed replacing and that it would be done no later than 09/03. I have been calling Comet since that date and I have been given a whole array of excuses: part no delivered, no engineer available within next 7 days, engineer off sick.
I wrote a factual review on Comet's website six days ago about the (poor) quality of the washing machine and the it has been censored. I also contacted Indesit who said that they could not help - apparently if I had bought the machine from any other retailer, Indesit would fix it.
If you are considering buying any goods from Comet - DON'T.

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CometNeverAgain
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United Kingdom

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