Ordered a duvet online recently (In stock), 31 hours later order is still pending (supposedly next day delivery?...i paid extra, no tracking facility either)
I ring to ask if it will be sent out that day & "oh there's still time" i'm told.
55 hours after ordering I ring to cancel, amazingly it's "just being packed" so you can't cancel....WRONG!!!, check your terms of sale, it was another 6 hours before you emailed me to say it was shipped and this then constitutes a binding contract, anything before is cancellable.
Item finally received 75 hours after ordering, it was in stock and i paid extra for next day delivery......just don't expect it to be the day after you order, i'm not the only person to have experienced slow service...I won't be buying from them again.
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