Needed a pair of B2 boots, ordered one set that were slightly tight (narrow fit), returned them and they immidiatley sent another (different company) pair of B2's. They did not charge me the postage for this second pair, spent some time on the phone checking the fit compared to the first pair, and they arrived within 48 hours of ordering. Boots are outstanding! So is the service, cannot praise them too highly, they returned calls and were very patient with some of the staff being particularily knowledgable.
As a regular used of mail order, I was very happy with Outdookit.
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