We purchased an Hotsprings Envoy from Hot Tub Barn last May. At first it was a little daunting as there are so many different manufacturers, warranties, opinions. I tend to research the detail, probably overly, but to be honest with a pretty large spend and so many different factors, it would be silly not to.
The HotSprings range are never going to be the cheapest, I can't say if they are the best as I haven't tried all the rest. However, I can say that Stephanie and all the folks at Hot Tub Barn were superbly helpful, not in any way pushy, gave a very good initial deal without the need for double glazing sales back and forth, and the product has been excellent.
Today we also found out they do exactly what they initially said they would do as well, which is to provide excellent after sales service. Our ACE chlorine cell unfortunately started playing up. From service department to Shaun the repair chap, folks called, worked a convenient time, kept me updated and changed it without quibble or question. No more than 10minutes of effort on my part and all fixed.
I rarely write reviews, and I am an optimistic sceptic at heart; which basically means I hope for the best but expect to possibly be let down. But when it goes this smoothly then folks really do deserve a few minutes to type a review and congratulate them on a job very well done. Issues happen in life, but it's how they are handled that defines a company.
If you are interested in a hot tub then from our experience both the product and the service both pre and post sale are excellent at Hot Tub Barn.
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