Tried to buy jewellery at end of Nov. Paid by PayPal and credit card debited immediately. Nothing arrived. E mail and answer machine correspondence repeatedly went unanswered.
We reported this to PayPal who investigated and luckily for us have refunded the money.
Useless waste of time
I was a little concerned given the polarity of the reports on TrustPilot. I ordered a selection of men and women's wear at very good price and the order was complete and delivered very speedily.
The only thing I will mention, which is as much my mistake as their system, is that I had deleted several items as I was going along from my cart, and these were included and charged on the final order. No doubt had I have checked properly at the final stages I could have amended the order. Given the amazing savings they were at I am not too distressed!
From the feedback it seems the firm is good as long as there are no issues.
This company has very good web based information , but also brochures available to download and in paper form.
The equipment list is large and can be daunting unless you are used to this type of thing. Fortunately access irrigation have knowledgeable staff very willing to give advice and to make sure you are ordering the right stuff.
On one order a parcels went missing in transit but hsi was immedaitely put right
I needed to buy a new toner for my home laser. I came across printerland after surfing and found TrustPilot too. I read the reviews and decided to look at the website.
The website was very clear and easy to use. Even better they had some amazing deals on there in conjunction with manufacturers. Instead of a new toner cartridge i have a brand new printer, with 5 years warranty, and once the Samsung cashback arrives, for little more than I had to spend for the cartridge alone for my previous printer! Delivery and communication has been firstclass. I will be using them as preferred supplier as long as tehy keep up these standards. well done!
Snatander took over Bradford and Bingley. I tried unsuccessfully on line to access my account, phoned help etc adn was told to go to a branch. They looked and looked and couldn't work it out either - back to square one and back to help desk. Hours wasted
Your customer services department has just lost you a customer for good. As an individual and on behalf of 2 GP surgeries I have purchased ‘000’s of pounds worth of goods from you over the past years.
I have 2 x 2GB DIM3 RAM - bought as pair. 1 has been crashing my computer with memory malfunction. I have run memory tests on the individual units and identified that one is faulty. You state that I have to return the pair- which means I will not be able to use my computer .I would have purchased another set from you and would willing have done this for a credit reimbursement when the defective pair had been returned. E buyer refused - just wanted me to end up with 4 x 2GB RAM which i dont want or need.
I will now purchase something from elsewhere and then return your defective item as apair as requested.
You are in breach of the sales of good act through the unnecessary significant inconvenience caused entirely by your application of a silly policy.
Under the Sale of Goods Act, the retailer must either repair or replace the goods 'within a reasonable time but without causing significant inconvenience'.
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