Emilie´s profile

Reviews (2)


Good service although always busy!

We recently purchased a few computer games at one of their shops (The Mall, Cribbs Causeway). These shops were always so busy so I'm surprised that they are having financial trouble! The main reason for this particular review was that I was particularly impressed with the young man who served us who was able to give us a detailed explanation about the game ratings (turns out there is some confusing duel ratings for some games). His knowledge on the subject surprised me! It turned out that the game we bought for our son's friend (Assassins Creed Revelations, Xbox) was rated as a 15 by one agency and 18 by another (which was absolutely not obvious to us as parents). I would say that in many other shops, they wouldn't have known the difference but clearly this assistant had done his homework! I hope Game stays around - they were always my go-to for my son's computer games :)


Efficient delivery + good customer service

Ordering on the website was easy although I was disappointed that I couldn't get a mix of flavours with the True MRP shakes so I could at least taste some of the others (quite a few were out of stock and not all of them were on offer when I ordered). I ended up ordering the chocolate orange and it was quite good - better tasting than others I have tasted and not sickly sweet. My order went via DPD and I was able to change the order day THE SAME DAY IT WAS ABOUT TO BE DELIVERED via my iPhone which was impressive. This way I could make sure I was home when it arrived. The only small problem I had with my batch was that one of the sachets wasn't fully sealed so it had leaked into the box (it is powder so it's not the end of the world). When I called them to explain what had happened the girl on the phone was responsive and said that she would report the issue. She also sent me a sample sachet to replace the one that had arrived unsealed. I was happy with that outcome. There are a lot of poor reviews on here about the delivery being poor so I hope they sort that out soon. I was just glad to find a company that sells good quality products at a sensible price.

Emilie´s profile

profile image of Emilie
Female, 1976
Bristol, United Kingdom