Sydney´s profile
Reviews (2)
Fringesrugs
Love the rug, customer service needs some work!
I am thrilled with the rug. It is the perfect size and colour for my daughters room and is soft and verycomfortable. My only complaint was the lack of customer service. My credit card was charged straight away but my rug was not delivered for weeks. When I called to ask where my rug was, the guy told me he would ring me back and never did! so I needed to call back 2 days later and spoke with the manager who was very pleasant but told me that there was further delays and it would be another 2 weeks for my rug to be shipped. I was happy to wait- it was not a rush- but I wish that someone had proactively called me to let me know about delivery and delays.
Reply from Fringes Rugs Ltd
Healthysupplies
Very happy
Very happy with my purchase from healthy supplies. Especially live the dried apple rings. Have only given 4 stars because there were 2 items I wanted that were out of stock.
Sydney´s profile
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Well thank you for your detailed review and I am pleased you and your daughter are enjoying your rug. Unfortunately, as with most independent retailers who trade online, when you place your order and press the "buy now" button and give your payment details - the acquiring (3rd party) bank do take payment immediately. I do not recall the exact reason your rug was delayed and i'm sorry delivery wasn't quicker but your feedback is fair. Maybe next time we will can get a 5 star rating and impress you with our delivery and customer service too.
Regards
Adrian