Karen´s profile

Reviews (2)


Timely delivery, product as described.

Timely delivery, product as described.


Good product, bad delivery

The corner seat that I purchased was good quality - though the instructions for assembly could have been clearer.

The delivery was awful - When it didn't turn up at the end of the delivery window I phoned, and got a very helpful person on the end of the phone who then was unable to get hold of the van to tell me what was happening. When they eventualy turned up, 45 minutes after the latest time that they were expected, their excuse was that it had taken 1h 15min to get from West London. I live in East London and I would estimate 1h 15min is a relatively good journey time in the middle of the day to expect that they could have made it in under 30mins is ridiculous.

17 April 2012

Reply from GardenSite

Good afternoon Karen,
Thank you for this feedback and taking the time to share your thoughts.
I am very pleased you are happy with your Forest Sorrento Wooden Garden Seated Arbour. The quality of these products are truly special.

We do aim to have a delivery window narrowed down to the smallest possible. The vehicles are loaded up in the mornings and due to the knock on effect of delays during the day from factors like traffic, can change these windows. As I am sure you know London roads can be unpredictable.

Please do contact us if we can be of any further assistance.
Kind regards,
Gary / www.GardenSite.co.uk

0121 355 7701 / +44 (0)121 355 7701

Karen´s profile

profile image of Karen
United Kingdom