Having signed up for Trustpilot for my website, I decided not to continue with the paid for service (£800 per month).
All was running well and was getting some good reviews of our service, as would be expected as we offer a great product.
However, having received a couple of negative reviews about our service (which were totally untrue and looked as though they were written by a competitor) I decided to try and comment on them as a company. No such luck as Trustpilot told me my username + password were incorrect. I thought I must have forgotten my password, but it turns out the email address I signed up with wasn't recognised. After about a week of contacting Trustpilot support and trying to convince them that I own the company that I own, finally they told me that the email address I signed up with was "donotallowaccess@xxxxx" - well obviously I would never have signed up with such an email address!! Now because this email address doesn't "go anywhere" , I can't use the "forgot password" link either.
Clearly because I have refused to pay the £800 per month fee, they have prevented me access to the site, and I am now unable to defend my company against some blatantly untrue reviews.
Be warned - if you don't pay Trustpilot a ridiculous amount of money, they were bar access to your company and leave you TOTALLY UNABLE TO DEFEND YOURSELF AGAINST FALSE REVIEWS.
This is nothing short of being a total SCAM. Had I have known this, I would never have signed up with trust pilot in the first place, I just wanted my customers the freedom to express themselves, turns out it was the worst decision I ever made.
DO NOT SIGN UP WITH TRUSTPILOT.
I ordered the unlock online, and within 24 hours it was ready. Then all you have to do is plug the phone into iTunes with a new sim card in, and it unlocks! Laughably simple. Definitely worth doing, now I can use my phone in New Zealand and then swap the sim back to the old one when I go home. Highly recommended
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