I've bought a couple of guitars from GuitarGuitar on-line, as well as having visited the local shop several time. I've never been disappointed by the level of customer service and have recommended GuitarGuitar to anyone who would stand still long enough to listen.
Recently, however, I ordered a pair of guitar stands. While the delivery was, of course, exactly on time, the product was deeply disappointing; it was not at all what I ordered. The next day I took the package to the local shop to return it. The level of customer service I received was extraordinary.
As a result of both that experience and all previous experiences, I will continue to recommend GuitarGuitar.
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