The acid test of any company is how it deals with a situation that is not going well, and Abbey came up trumps here. I'd ordered two packs of Karndean floor tiles, and on arrival one pack had broken corners on virtually all tiles - it looked as though it had been dropped from some height on to a hard floor. I emailed Abbey with a photo of the damage, and after a brief exchange of emails a replacement was arranged, and collection of the damaged pack. A further hiccup then ensued when the replacement pack was damaged at its arrival at Abbey! Throughout all of this I was kept informed of progress, and my emails were always answered promptly and courteously - all this despite the fact that the problems had been caused by the couriers, over whom Abbey has little control.
Thanks all of you at Abbey, and I now have my tiles in one piece.
I wanted some plain white doors for a barthroom vanity unit. None of the commercial units were the right size inevitably, so designed one to fit - with doors and panels sized to fit the gaps - all one-offs in odd sizes.
Ordering the sizes I wanted was straighforward, and delivery was stated at up to three weeks - they were actually made and delivered in about ten days (it is January!)
The order arrived on the delivery day stated, well packed and intact. The doors are excellent quality, perfectly finished, and all to size despite all being one-offs in odd sizes. I had sensible emails on ordering, and on completion giving the delivery date. I had some door handles too, and again they arrived separately as stated.
I'd happily use this company again....
Item concerned was a Busnell trail (wildlife) camera, and was a newer model. Limited availabilty in the UK, and ODGB had it at a decent price. Ordered, and delivered by the next available post - this in the second week of December when the Christmas shopping was getting well underway. What more could you ask?
Lots of other tempting items on the website for the future!
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