Stephen´s profile

Reviews (1)

Cottontraders

Unbelievably bad service and ridiculous system.

I ordered 2 pairs of trousers on line and paid by debit card. I then realised within 3 minutes of placing the oder that one of the trousers had been ordered in the wrong size. I immediately telephoned the help line ( on a premium number very costly ) and explained the situation and was told there is nothing they can do but I can return them once they have been delivered at my cost.

When I challenged him on this in a very polite way he said there is nothing he can do, this is the system and then informed me that the call was being recorded. Why he told me this I have now idea.

This is the second time I have had issues with this rubbish company, the first time i decided never to buy from them again. However a few years later I decided to give them a second chance only for this to happen.

Never ever again. I doubt they will be around for long anyway with systems and customer service such as this.

24 August 2012

Reply from www.cottontraders.co.uk

Dear Stephen

We are truly sorry that you experienced a problem with your last order. We strive to offer the fastest possible delivery as we have found this is what our customers want when ordering online. This does mean that we are unable to intercept an order once it has been sent for delivery but we do try to advise our customers of this. I appreciate that you were less than happy with how your call was dealt with and would welcome the opportunity to respond to you directly. If you are hapoy for me to do so please click on the following link to reach our contact pages. Thank you
http://www.cottontraders.co.uk/contact-us/page/contact/

Stephen´s profile

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Stephen
Reviewer
Male, 1952
London, United Kingdom

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