I made a purchase from this company solely because of their next day delivery statement (the product was cheaper elsewhere). When the product still hadn't been delivered three days later (including a weekend) I called. The response was "we haven't even processed it yet" with no attempt to even apologise. I enquired why and that their contract was to deliver on a next day basis and was told "We were busy Friday". Again no apology. When I pointed out that I had ordered from them based on their delivery statement I was told they would see what they could do to process it that day. They did then post the product out that day and it arrived the next day. I paid about £5 extra in terms of product cost, attributable to the postage costs, by using this company which is painful seeing as it arrived four days after ordering and only then because I had rung up to complain. I am sure I am contractually entitled to request a refund for the postage costs but to be honest their attitude means I can't face interacting with them again. Disappointing customer service
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