The medal I ordered was discontinued... A disappointment as the website said it was in stock. But the staff phoned me and emailed me and couldn't have been more helpful to get me sorted out with an alternative. Excellent.
When you consider this was an order for about £4 plus p+p, it's remarkable.
Then as the order was prepared, then despatched and with the courier, en route, etc, I got emails and texts every step of the way. Totally thorough and professional. I can't fault the system in any way. If I'm honest, I did grumble to my wife at the £6.95 p+p charge for such a very small order. But I can see where the money is spent.
I wanted my tyres changing quickly, so rang Blackcircles to double-check the availability and fitting date possible. The chap on the phone was really helpful and he also offered to take my order over the phone, so I didn't have to go back online to complete the transaction. He also reminded me I had some discount coming to me as a past customer, so that was great.
The fitting firm I used in Chester was Crane Bank Garage and they are really courteous, friendly and helpful. Pat experience tells me though that they are not all like this though! Crane Bank are a "Preferred Partner" so they have probably proven they can go the extra mile so to speak.
My son did actually find my tyres online for me elsewhere for £19 each cheaper, but I would have to arrange my own fitter and that would then reduce the difference to just £7 or so. I think it's just worth it to go with Blackcircles and get it all sorted out quickly and easily. And I usaully find they are pretty much the cheapest.
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