Its a shame it can only go down to 1 star!!!!
I ordered a sofa bed for our holiday home, arranged to go down on a Friday to receive it. I got a call 2 days before to say they wold only deliver between 7 and 9 in the morning. They would n't listen to the fact that I live 200 miles away only saying they would change to another day but it may till be 7-9 to fit in with their carriers and I would be charged another £100. I asked to speak to a supervisor but was told that there wasn;t one!
I left home at 00.30 and arrived at 4 in the morning to make sure I could be there.
I wrote to the director or to complian on the 'Chairm,ans' email address but only got reply from office boy.
M&S care morew about thier lgiostoics com[pnay than thier customers
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