Steven Chai´s profile

Reviews (1)


Parmigiani Kalpagraph XL Chronograph - Dedicated, Excellent & Professional

I came to know about Xupes when I was browsing online for a new dress watch for the last christmas festive celebration. I finally found a unique preowned Parmigiani and decided to purchase it from Xupes. I must say that I was very lucky to have Joe McKenzie (Director of Xupes) dealing with me on this transaction. The watch was soon delivered to me all the way from the UK. But unexpectedly, there was a minor manufacturer's defect with the watch shortly after I received it. I immediately sought help from Joe who had then given me his best effort to help me to resolve this problem and have the watch sent back to the UK for repair. Now the watch is back to me (with a new polish) and I have started to enjoy it. Eventhough this is not really an enjoyable buying experience but getting to know Joe and have his excellent service is undoutedly fantastic. I would definitely go back to Xupes when I need a new watch again and have no hesitation in recommending Xupes. Thank you once again!

17 March 2014

Reply from

Thanks so much for taking the time to leave a review. It is incredibly important to us and we hope you'll return in future!

Steven Chai´s profile

profile image of Steven Chai
Steven Chai
Male, 1966
Ipoh, Malaysia