I ordered a BeOne Alloy 29er, Sport model - entry level acera running gear and front forks, but those are easily replaced. I always try and get a decent frame and work from there. I've given the bike one test ride so far and very happy with it. The sizing advice from Merlin Cycles was spot on.
The issues I had were
1) attention to detail - 1 tyre installed backwards vs direction of rotation, of course it was the rear. Easy to fix, but should not have been like that
2) Seat post clamp was just a bit too loose and seat was dropping while riding
3) Delivery timing - I was told 5 days, later this was clarified as build time of 5-7 days and then delivery on top
4) delivery courier - left the bike in its box in my greenhouse - upside down. When I looked at the tracking information they said that it had been signed for - if that was the case why was it left in my greenhouse. The location was not a problem, but them leaving it upside down and lying about me signig is both stupid and dishonest.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.