Clare ´s profile
Reviews (3)
INFURN.com
Useless. Avoid. Should not be trading.
As below, bl**dy beanbags.
Infurn have completely failed to respond to my enquiries over a period of 5 months (Nov 2011 - March 2012), whilst steadily continuing to try to sell me other products.
Order cancelled, but no refund for delivery charge as promised.
I presume they are propping their business up with all the Groupon p&p charges they have not refunded.
Reply from Designfurn LTD (infurn.com)
Infurn
utterly useless
Another beanbag p&p victim here. No customer responses at all - despite countless computer generated emails promising me their attention.
How much money are the holding that should have been refunded to Groupon customers (Groupon are not dealing with this well either).
Groupon UK
Shocking response to infurn partnership problem
As with many contributors below - I have ended up with an inferior product (bl**dy single skin beanbag and polystyrene beads everywhere) delivered months late, missed christmas, had to purchase extra gift for child.
My main concern is that Groupon is not taking responsibilty for Infurn's failure to respond to customers needing delivery charge refund.
Groupon do not seem recognise that this, combined with all the other bad press at the moment is damaging their reputation beyond belief.
Reply from Groupon UK
Clare ´s profile
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Thank you for your comments. I have today reviewed your account and can confirm a refund for your shipping cost is in hand with our finance department. I have today asked that this is expedited. Your voucher cost will be refunded by your referrer Groupon.
We are very sorry to hear of the unsatisfactory level of customer service you experienced from Infurn and the lack of communication in respect of your enquiries over the period of 5 months. As part of the management team here at Infurn we are aware of the issues and adverse comments surrouding the Bigboy campaign. We are making changes to the customer service department and over the coming weeks will have more sales agents in place to respond to email enquiries, we will also be reinstating the telephone lines that were disabled by the previous management team and look to fulfill the outstanding Bigboy orders.
Plese accept our sincere apologies for the the distress caused to you in this matter.
Kind Regards
Sonia Harris
Customer Relations Supervisor