hannah38´s profile

Reviews (1)

Debenhams

The worst online site I've ever come across

I placed an order on their very dated site - you cannot even view your recent orders and they only seem to offer standard delivery?!
I placed an order at 8.30am for a pair of slippers requesting them to be delivered to my work as no one is home during the day.
My confirmation email said it was being delivered to my home address so when they opened at 9am I called them. But they said it was too late to make any changes even though the website states that you can cancel it if you call within 30 minutes.
So their website changed my delivery address and then they refused to edit or cancel my order.
And they could only inform me that the delivery driver will attempt the delivery 3 times - that's not very helpful since I work all week.
I shall never be ordering from them again and I advise anyone to think very carefully before doing so as well.

hannah38´s profile

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hannah38
Reviewer
Female, 1986
Bristol, United Kingdom

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