John Timmins´ profile

Reviews (1)

zero customer support - careful

We carefully booked a Thursday & Friday night & payed for the rooms.
The 'booking confirmed' page thanking us for our payment quoted Wednesday night & Thursday night, we checked our previous web pages & had booked the rooms correctly with the Thursday & Friday being the ones we wanted.
On trying to cancel the rooms & start again with the booking we were shocked to find the cancellation fee was the same as the charge for the rooms.
Thanks for nothing
Try to speak to customer support at !!!
Luckily the hotel was aware this problem happens & sorted it for us easily, we will be booking directly with the hotels in future...

John Timmins´ profile

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John Timmins
Male, 1966
Wolverhampton, United Kingdom