I order a portable DVD player for my daughter with her birthday money, 6 weeks in advance of our family holiday.
They took the money from my account immediately, but after a week, nothing had arrived.
I called them to find out what the status was, and after being on hold for 5:44 seconds (at 10p per minute), I was told that I was just through to reception and that they would e-mail the customer services department.
I e-mailed them myself, several times, and phoned several times as well, but to date, nobody has called me back and we have basically been robbed.
To date I have e-mailed them 4 times, and called them 5 times.
When you call them, they put you on hold and you are told at 2:42 in to the call that you are at #1 in the cue. After 4:42, you are told you are #1 in the cue and that they are putting you through. After 5:42 you are put through to reception, who effectively e-mails someone and won't give you any information.
They are now showing that the product I have ordered is not in stock.
This has happened every time I have called. All I want is my daughters money back in time to buy her a new one else where for our holiday.
I am in the process of contacting actionfraud.org; Crimestoppers; Cybersource and the Met Police.
I implore you, do not use this company, or you will be ripped off like my 2 year old daughter has.
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