I order a portable DVD player for my daughter with her birthday money, 6 weeks in advance of our family holiday.
They took the money from my account immediately, but after a week, nothing had arrived.
I called them to find out what the status was, and after being on hold for 5:44 seconds (at 10p per minute), I was told that I was just through to reception and that they would e-mail the customer services department.
I e-mailed them myself, several times, and phoned several times as well, but to date, nobody has called me back and we have basically been robbed.
To date I have e-mailed them 4 times, and called them 5 times.
When you call them, they put you on hold and you are told at 2:42 in to the call that you are at #1 in the cue. After 4:42, you are told you are #1 in the cue and that they are putting you through. After 5:42 you are put through to reception, who effectively e-mails someone and won't give you any information.
They are now showing that the product I have ordered is not in stock.
This has happened every time I have called. All I want is my daughters money back in time to buy her a new one else where for our holiday.
I am in the process of contacting actionfraud.org; Crimestoppers; Cybersource and the Met Police.
I implore you, do not use this company, or you will be ripped off like my 2 year old daughter has.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.