Frank Whitford´s profile

Reviews (2)

Play.com

quick delivery

great service ordered some large headphones almost 50% cheaper than anywhere else with free delivery recived them in 3 working days

Pixmania

AVOID

I ordered a MP3 player on 1/12/11 as a christmas gift. By the time christmas had arrived the MP3 player had not. This did not bother me as at this time of year I know the post it busy. So I waited till the first week of januray logged on to the website it said the item had been dispatced. under my order detials there was a option to contact customer servies on their website. So l sent a message saying I had not recived the MP3 player on pixmania's website. I recived no response via email however I did get spam email daily. Then on the 9/2/12 I had a day off work so I rang up. I was told on the phone it could be still in the dispach centre. Again I waited and recived nothing. So l rang back today to be told we will look in to it and i would hear from them within 24 hours. I recived a email saying they have a strict 1 month report policy. And it should have been reported long before 9/2/12 the day l rang them . However it was reported in the first week of january on their website contact form. I rang back and told them this I was told to prove l sent the email. But how could l it was contact form on the pixmania website. So because I cannot prove I contacted them on their website I cannot get a refund of MP3 player . also today l had a look at the original order email and its attached PDF file witch mentions nothing about the 1 month report policy. I WILL NEVER BUY FROM THIS WEBSITE AGAIN AND I ADVISE YOU NOT TO.

22 March 2012

Reply from www.pixmania.co.uk

Hello
Thank you for this review.
I am sorry that you have not received your order. In order for us to open a transport inquiry, we ask that you contact us within 30 days.
I invite you to contact me on rachel@pixmania.com with your order details so that I may review your file and see if there is any way to trace your missing parcel.
Kind regards,
Rachel
Pixmania Mediator

Frank Whitford´s profile

profile image of Frank Whitford
Frank Whitford
Reviewer
1982
City of Sunderland, United Kingdom

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