Oksana´s profile

Reviews (3)


Poor quality and non existing customer service

Don't bother buying from them. The quality of their watches is despicable. I have used it for few hours before it had stopped working. When I mailed about the problem and asked to replace the faulty watch, I never got a reply. Shame on you company!


Poorly trained employees

When asked for a low fat standard sweet onion teriyaki chiken sub, at stratford subway branch, the guy did not know what goes inside, and at the end puy cheese in it. Thank you very much


Very Bad Customer Service

Ordered a 55 inch TV from them, paid with paypal. Pixmania requested extra info i.e. ID and proof of address. That would take a long time to process. Never heard of such a policy, especially because I paid with paypal. The girl called Gloria in their customer service, was very rude. She said she does not care if I cancel my order, and I should do as it suits me. Awful eperience! Not a single item will be ordered from them in the future! Ordered from Dixons instead!

23 March 2012

Reply from www.pixmania.co.uk

Thank you for your review.
I am sorry if your TV was damaged in transit and if you were not satisfied with our customer services.
We try to provide the most efficient service to our customers at all times.
If your parcel is lost in transit we will open a transport inquiry with the courier company, this will take up to 10 working days. Once the inquiry is closed you will be given a choice of refund or reshipment if possible, provided that we have all the required documentation.
I invite you to contact me on emma@pixmania.com with your order details so that I may investigate further into your order and make sure that this is resolved without further delay.
Kind Regards
Pixmania Mediator

Oksana´s profile

profile image of Oksana
Female, 1984
London, United Kingdom