Just a few days ago found an Accept or Refuse button on a rental request. I ignored it and just replied to say that my apartment wasn't available. The client mailed me back to say that "I had taken her money and when was I going to refund it". I had no idea the Book Now button had been put on my site!! I then went online and hit the Refuse button to try and cancel this but she still hasn't got her money and seems to think that I have taken it! I have had to write long emails explaining that this had nothing to do with me at all and was terrified that she would write a bad review on my link as a result. She has now hopefully accepted this as a fault with Flipkey after I sent her all the links from people complaining but she is still very concerned about the fact that they are still holding her money! It's an outrage and I am still trying to get a response from them. I have requested that they write to her and cc me with an apology and refund her money immediately! I had to mail her via Flipkey to ask her for her email address as it was removed as soon as I hit the Refuse button. I was concerned they would block my emails to her. I don't use my calendar as I have my own site where I keep my bookings up to date there on another calendar so the client assumed I was available. But worse than that, she booked at just a fraction of my rental price.... unbelievable. My ad expires in January. I will be cancelling it, despite enjoying 4 years with TripAdvisor and being one of the first to trial the Holiday Rentals section. This is criminal!
I was with another company for years for my pet supplies but the delivery was continually letting me down. So I searched around for a new supplier. Pet Supermarket are cheaper than the other supplier and they have been consistently good with the delivery. I would definitely recommend.
I googled this company because I had not received my goods after a month and read about the subscription. I checked my invoice and saw that I too had signed up inadvertently. I have cancelled it online but of course 30 days have gone by now. I have emailed them about this but there is no way to contact anyone apart from automated responses. I am stunned that this can go on.
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