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Reviews (1)

Funky Moose

Nice selection of toys, slow delivery

Ordered a few toys from Funky Moose. Took over a week to arrive which was longer than expected. I wasn't in a particular hurry for the items so all ok. Items when they arrived were well packaged and undamaged.

Submitted a review of one of the toys on their website (a wooden puzzle by a company called Janod) commenting that I felt the quality of the toy was not in keeping with it's steep price tag i.e. the finish was quite poor with chipped paint and rough edges. Strangely they have not published the review. Have since noticed that all the reviews on their website are positive ones!! Clearly this company feels they have to be selective in the reviews they publish. Something I will bear in mind should I decide to shop with them again.

Judith Shawand Gary Baker found this review useful

24 April 2012

Reply from Funkymoose

Hi, many apologies that your review didn't appear on our site immediately. We do take any such comments very seriously and as a result we no longer stock the product and it no longer is listed on our website for sale. Although we had not received any negative feedback as to the products quality before, as a small family business with young children ourselves, we are only happy to sell products that have a 100% satisfaction guarantee.
With regard to the delivery timescales. If orders are placed on our free standard delivery service, then the stated delivery timescales are 3-5 days and we find that 99%+ are delivered within this timescale. However, unfortunately, occasionally orders can be delayed in the postal system, and if that was the case with your order, please accept our sincere apologies.
If we can be of any further assistance, please do not hesitate to contact our customer services team. Best wishes.

S Arrowsmith´s profile

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S Arrowsmith
Reviewer
Female, 1976
Oxford, United Kingdom

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