carlos´ profile

Reviews (2)

Nabru

Great product for a great price

After much searching on the net, finally found a company (nabru!) that could deliver a corner sofa to my maisonette that has extremely tight access. They were quick, didn't mind i had 2x's flights of stairs to get up, and as for putting it together myself it took a while but got there in the end (think id pay the extra now to put it together though, what can i say, i'm a tight wad). Left with a great looking sofa that's still solid after 4 months & have the opportunity to buy different covers for it in the future. Brilliant!

Pixmania

NEVER EVER use Pixmania, total shambles of a company

Absolutely terrible..... after trying to get what looked a bargain, had to go through a "verification process" which was totally automated and didn't accept the code i was given after multiple tries, and there was no-one to contact via the phone ONLY an indirect email service..... which proved utterly useless as NONE of the 3 emails that were sent were EVER answered. Had 2 calls while at work presumably for verification at the worst possible times & had no number to call back with other than the useless automated system. The money was STILL taken from my account even though no verification was taken, and later (about 1 week) thankfully refunded. i cannot stress enough to ANYONE NEVER EVER to use this company, worst internet buying experience i have EVER had & i use the net a LOT to buy all sorts!!!

22 March 2012

Reply from www.pixmania.co.uk

Hello
Thank you for taking the time to write this review.
I am sorry that there were problems with the verification of your order and that you were unable to contact our customer care agents.
The agents can be contacted directly (Mon-Fri, 9am-5pm). The number 0844 369 0372 can be found on the main home page of our website http://www.pixmania.co.uk.
Sometimes an order will require certain details in order to validate it. This may be due to first time orders and the checks are made for our client’s security.
I invite you to contact me directly on rachel@pixmania.com with your order details so that I may review your file to see why your emails were not answered, and to contact you directly.
Kind regards,
Rachel
Pixmania Mediator

carlos´ profile

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carlos
Reviewer
Male, 1972
london, United Kingdom

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