Charlene ´s profile

Reviews (1)

Dressespro

Please DO NOT use this company!!!

I ordered what I though would be a gorgeous unique dress for my brother's wedding in April 2012. I ordered dress online in January and was so excited when it arrived in February. I opened it to my horror it had MULTIPLE STAINS all over the dress and SWEAT STAINS under the armpits and had CLEARLY BEEN WORN - it was in disgusting condition!!! :O( In additon, it had an invoice which stated it cost £28 to make (I paid £112.10!!!). When I contacted them, they suggested I get it DRY CLEANED?!!! I also had to pay £15, which I wasn't refunded to send the dress back to China and then fight to get a refund back, which despite repeated instruction, they credited to a Paypal account, which I don't use!! Please DO NOT use this company, they are not reputable and the dress itself without stains was of v poor quality!

27 March 2012

Reply from dressespro.com

Dear Charlene
We are terribly sorry your are not satisfied with your purchase. Thank you for your feedback.
I'm sorry to hear that there is stains on the dress you ordered. We got strict manufacture and QC rules, I guess there might be some misunderstanding.
Thank you for taking the time to post on trustpilot. It definetely will improve our service.
To solve the problem for you, we have refund you through paypal, could you please check it?
regards,
customer service from dressespro.com

Charlene ´s profile

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Charlene
Reviewer
Female, 1976
Dundee, United Kingdom

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