Ruth Walker´s profile

Reviews (1)

Adorama

Camera Gal

I thought I'd found something when I found Adorama. They have the best prices, the most technical knowledge, and a vast gamut of products. However, unless you're there to buy a lot, don't expect to be treated with any decency.

After I'd been their customer for some time, I was in the store in August of 2010 to buy a holster camera bag. I was shunted off to a store computer to struggle by myself while salesman snickered amongst themselves. I guess $35 is a joke to them. It meant nothing to them that I had bought a radio controlled watch and four cameras from them in 2 or 3 years, one of which was a DSLR.

On the way home, I stopped at J&R where I'd shopped for decades, to look at camera bags, not intending to buy from them. When they saw that I didn't have my DSLR with me for sizing, they hauled out one of theirs from a locked cabinet, and sold me a holster bag in 10 minutes.

Guess I'll be sticking with J&R. I've never been back to Adorama since, and I don't feel like going.

Draw your own conclusions.

17 June 2012

Reply from www.adorama.com

Hi Ruth

I was really so very sorry to read your feedback - particularly when I noted that this occurred over 18 months ago, which suggests that it must have been a truly dreadful standard of customer care for you still to be feeling upset by what took place.

I’m sure that if the situation you described had happened to me then I was also have felt like voting with my feet; I so wish I’d known about it at the time so I could have taken it up with the store manager.

We have a new manager in post now, Ben – and a new assistant manager, Isaiah. While I would absolutely understand your decision not to return to Adorama, they would both want to ensure that you were completely satisfied if you ever feel able to trust us again in the future with your business.

If you’d like to discuss this, please do get in touch with me directly: Helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador

Ruth Walker´s profile

profile image of Ruth Walker
Ruth Walker
Reviewer
Female, 1948
new york, United States

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