I've been with Orange for years and quite often have little 'glitches' with them.... However, we normally get them sorted in the end. You have to be quite firm in getting to speak to someone who knows what they're talking about and I am getting a little tired of getting the staff at the Indian call centre to understand my non-existent accent!
Top tip - ALWAYS take the name of who you spoke to and the date and time etc. They will try and wriggle out of anything if you let them!!
Overall, the service is good, the tariffs are competitive and coverage is great.
The website however is shocking - it's always got 'technical issues' so I don't bother any more and just call them. They're normally quite quick to answer.
Apart from needing a magnifying glass to read the phones' IMEI numbers (!!) the process was so straight forward I thought I'd missed something!!
I posted the phones to Mazuma on the Tuesday and received the cheque on Saturday - AMAZING!!
Would highly recommend A*
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