Dave Walters´ profile

Reviews (2)

Groupon UK

You won't get your money back! After much complaining....I did!

I had used groupon for quite a few purchases and on the whole was satisfied with the experience. However, after a period where my computer froze up and took all the relevant information with it, it was some time before I got a new device, and then eventually the groupon email was found in my spam folder and transferred to my inbox.
Soon I found something I wanted and I swiftly purchased and paid while looking for some credits that I had been given previously.
These credits were given not for a change of mind on my behalf, but for the inability of two merchants to fulfill there side of the deal. In both of these circumstances I would have preferred a refund to my account but instead was given credits.
But no credits could be found. They had expired.
I swiftly got in touch with a representative, who very swiftly replied that there was nothing he could do!
I have checked through my emails and I received no email warning of there imminent expiry and now I have lost money through merchants not delivering a service promised through groupon.
But who has the payments?......GROUPON !
Inflexible and poor customer service!
I completed my purchase today, I wish now that I hadn't.
Update:
After much back and fore, I eventually asked for my complaint to be put to a manager.
They came back and gave me the credit valid for another 12 months.
I have changed my star rating to two, as it has been a trying process, but to be fair they have eventually given credit back.

15 July 2013

Reply from Groupon UK

Hi Dave, we do understand that when credits expire this can be very frustrating for our customers. We would like to hear from you via the email address sm.support@groupon.co.uk. We will ask one of our Senior Customer Service reps to look into your account and reply to you directly. Please also put 'Trustpilot' into the subject line. Also if you do have any ticket numbers from previous correspondence with us these would be very helpful. Thank you, Groupon UK.

Roofing Superstore

Quality service, good price.

Best price found, easy website, excellent communication with delivery. Seemless throughout

Dave Walters´ profile

profile image of Dave Walters
Dave Walters
Reviewer
Male, 1966
Cardiff, United Kingdom

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