After the crash of 2008 I moved much of my funds into the metals market. I found BV in 2009 and have been very pleased with their ease of use and customer service. I like the fact that my gold is not a counter party to anyone's risk but my own. When I have needed customer service their response has been timely and helpful. When I have placed trades they have been executed with no surprises or hidden costs. Their website is very intuitive to use and is packed with all the information needed to make an informed decision. Their security seems to be excellent as well. I am pleased with their service and the fees are very reasonable.
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