Maggie Colledge´s profile

Reviews (3)

DPD UK

Facebook works.

I love how they text me and tell me what time my parcel will arrive, they aint ever out by much. the other week I saw Ryan (my local driver) and called him over thinking he had gone to the wrong place, he hadnt and replied that he would be over in a bit, it wasnt long enough to put the kettle on tho' so i didnt make him a cuppa.
This week I got the text to say that Ryan was coming round again, and as i was gonna be out I asked Mr Neighbour to take the parcel in, he agreed and I got a text to say he had it and had signed for it. When I got home I found Ryan the noodle had only left one of two boxes ! a quick call to the supplier and to DPD AND facebook post ( i dont do halves) got the item delivered by an embarrassed driver the next day, Lots of positive contact came from the error and i suppose errors will happen if humans are involved. Glad Mr Neighbour didnt get blamed as it could have been said that he had signed for two although he hadnt seen the 'one of two' statement.
I have no concerns about using this company again, after all they tell you when they are coming, turn up when they say, and sort out any issues when they arrive. how much better could they be?
think Id like to work for them, I like their attitude.
no sarcasm, I mean it.

03 May 2013

Reply from DPD UK

Hi Maggie,

Fantastic to hear that after the initial hitch, we were able to rectify things to your satisfaction :)

Be sure to contact us by any means if you ever have a query. You can come through on Facebook, or feel free to email socialmedia@dpd.co.uk

Kind regards,

Bobby.

Yodel

(hands over ears and shouting) NOT LISTENING...

I won a competition with five huge boxes being delivered, but had no where to leave them and wasnt in the day they were planned. so the company (awarding the prize) spent twenty minutes getting the delivery rescheduled (for any other day) and eventually confirmed that this was the case.
I returned home on the original delivery day to find I couldnt access my property due to the large boxes blocking my doorway. Incidently this also alerted others to the fact that i was out.
thanks Yodel
and when i contacted the prize company to thank them, they were pretty miffed to find out about the delivery attitude despite all the conversations they had had and business that they had put yodels way.

BiGDUG

The driver handed me a package smaller than I expected..

well, the delivery was later than scheduled but the bloke was pretty cool and helpful so I let him off.. the package (that i ordered) was smaller than i was expecting so caused minimal disruption getting it into my place. I thought the boltless concept seemed a bit odd but once I got the mallett off my son, i managed to get the stuff built in less time than it took to dispose of the plastic wrap - grr. Anyhow, the bright red racking is insitu in my 15yr olds bedroom and it looks like there might even be a floor underneath it.
Kinda wish I could go and work for bigdug, i have an odd appreciation for shelving, storage and (totally unconnected) stationery!

Maggie Colledge´s profile

profile image of Maggie Colledge
Maggie Colledge
Reviewer
Female, 1960
Malvern, United Kingdom

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