You sent me a letter, inviting me to a half price MOT, I booked, paid and had it confirmed only to find on arrival at the appointed time that they had no MOT tester, and hadn't had for a while.
In the summer I had new tyres and tracking carried out which actually put the setting out of adjustment, cue a complaint and re-visit; in March I had new tyres to find that the valve hadn't been changed on one wheel........
Considering the above I think that the summary is pretty mild!
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