emma´s profile
Reviews (1)
Gardeners World
terrible service BEWARE!!!!!!!!!!!!!!
I have been waiting over a week and a half for my sons trampoline which was initially for his birthday which has now been and gone. I have contacted them on three occasions and where promised to be called back to find out where my order was with no avail! I have now finally got an email stating that the trampoline has been discontinued!! Would never shop with them again waste of time!!!!!!!!!!!!!!
30 March 2012
Reply from Gardeners World
emma´s profile
1986
ts10 4sd, United Kingdom
About
Connect with Facebook to get one click access to Trustpilot. It's easier.
Sign up with Facebook
Thanks for your review.
We have had a look at your order notes and can understand your frustration. Due to some miscommunication on our part there was a delay on getting information to you which we apologise and take responsibility for. Looking at the notes here it was just a trampoline enclosure that was ordered with us is that correct?
Unfortunately we had a huge volume of order come through for the same item in the space of this week and did not have enough stock to fulfil all the orders. We they went back to the manufacturer to have more dispatch to our customers who unfortunately there reply was delayed and the response was that the item had indeed been discontinued. his does not however excuse the time that was taken to pass this information onto you, you certainly should have been informed sooner so once again we would like to apologise for this.
This item as it is unavailable has now been removed from the website as soon as this was flagged up, but we apologise that we could not source an enclosure to help you out here.
We will send you a copy of this to your personal email as well, please let us know if you have any further queries.
Kind Regards
The Team At Gardeners World
0845 224 1484