Today PayPal failed to protect me as a buyer.
I won a bid for an iPhone 5 on an equivalent site to eBay called eBid for over £330. After payment using PayPal the seller had deleted his account, this indicated that I may have been scammed. The seller sent me an envelope with a note instead of the goods. I had started a dispute to suspend my funds on PayPal and waited for over 20 days.
I contacted the police and they began investigating the fraud. They were not allowed to provide me or PayPal the report due to a privacy law. I had given PayPal as much evidence as I could that the seller was committing fraud. This included emails from the seller, the police and the letter. Also evidence that other buyers on the site were scammed by the same seller. I spoke to at least five different PayPal advisors asking me the same questions.
I found out today that PayPal released my money to the scamming seller due to "insufficient evidence" after sending them all the evidence I had. After this experience I will no longer be using PayPal, they should be taking the side of innocent buyers but instead taking the side of people committing fraud.
Really disappointed with PayPal, they made the wrong decision.
I ordered a Saitek Cyborg F.L.Y 5 PC Flight Stick for my dad's birthday. Flight stick arrived the next day after ordering it which I appreciated as this was a last minute present for him.
I also appreciated the communication from Kikatek themselves. Thank you very much Kikatek.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook