My mother-in-law bought a Kindle and tried to purchase some books from Amazon but needed an email address to create an Amazon login, which she doesn't have. All Amazon customer services could do was continually repeat afetr every question was that you required an email address to set up an account. They couldn't point me to anything on their website or point of sale literature that states implicitly they requirement of an email address to purchase books and the only 'solution' that they could come up with was "couldn't you let your mother-in-law use your email address". POOR, VERY POOR.
Although they are all listed in the 'small print', they weren't the easiest to find, even with the help of a customer service advisor. Didn't make it clear that a free relisting wasn't the same listing free of charge, nor was it clear and about the selling price fee.
Once again very happy with the ease of ordering and speed of dispatch and delivery, the only negative being two different courier companys delivering different parts of the same order, meaning I had to wait in for longer as first delivery came at 9am with the second not coming until 1pm.
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