John Lowdon´s profile

Reviews (4)

Rentalcars

Car rental with no tricks

There are four main things to consider when renting cars abroad (IMO)
- rental price
- insurance extras, ie excess cover
- fuel policy
- location
Rentalcars made all of these very explicit on their site and there were no surprises. Some companies hide everything as best they can and you end up paying more. With this experience in Majorca from Rental Cars I got a good price, full to full fuel policy and on airport pick up and drop off. Like all companies there is an excess on the insurance which I covered with a separate cheaper policy from another company

RNSalert

Quick

Service is quick and effective
Email arrived within a minute of RNS coming out

PC Specialist Ltd

Good and bad

Computer is great - good price, decent spec for less than PC World, working well after a month of use

But
It arrrived broken, processor moved in transit
It got sent back - eventually - took days to get this arranged
Another arrived, again it took far too long
And it arrived broken again
This time, a support guy talked me through resiting the processor which was a new skill for me - amazingly it worked.

Then I discovered that all my calls re problems, returns and resiting cost quite a lot - which was annoying given it was not my fault.

Support guys were very pleasant and competent but the return and repair process is not too efficient.
However I would use them again.

Sunglasses-shop.co.uk

Could be more attentive

I provided my credit card details in December for a repair.
At the end of March I am still waiting and cannot get an adequate reply from them. They now seem to be ignoring me.
The service seems completely disorganised. Ignoring me is a poor customer service policy.

Follow up - 2/4/2012, hopefully progressing to a satisfactory conclusion

Follow up - 20/4/2012, hmmm? still waiting ...... hopefully

06 April 2012

Reply from Sunglasses Shop

Hello John,

I apologise for the delay in getting your frames returned to you. Your sunglasses are with our repairs lab having generic lenses fitted as per your request. We did experience some difficulties in obtaining the required branded lenses from our supplier for you.

We will continue to keep you updated via e-mail.

Kind Regards,

Jenni
Customer Services
Sunglasses Shop

John Lowdon´s profile

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John Lowdon
Reviewer
Male, 1957
Bangor, United Kingdom

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