Bullionvault is the best service of its kind with the lowest fees. I have had no problems with them. Orders are filled properly and when I need some cash, it is wired to my account promptly.
The things that I don't like about Bullionvault: First, it is not easy to fund an account. I would think that there should be an easier, cheaper way to send them money. Second, sometimes their gold prices are not accurate. I'm sure there is some technical reason for this, but it makes me hesitant to trade at certain times. Third, their website is somewhat confusing and by default, everything is priced in kilograms which is not how I am used to thinking about it as an American. Yes, there are tools to convert if you want, but it takes a while to do. I just think that there is room for improvement on their website.
Overall, the above are minor complaints and I still highly recommend Bullionvault as the best place to buy gold and silver if you do not need to take physical possession of it.
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